Returns & Exchanges

If you’re not completely satisfied with the quality, fit or size of any item, you can return or exchange it within 6 days of receipt.

Please note the following guidelines:

  • * Most of our items are handmade and therefore unique for each client. We can only offer refunds when the item you received is: (1) damaged or (2) a different model from what you had ordered. For any problems with size and for all other reasons you can request an exchange that will be processed promptly.
  • * Return or exchange of any item must be completed within 6 days of receipt.
    Any item returned for a refund or exchange must be in brand new condition, identical to the condition we shipped it to you.
  • * Before returning any item, please fill out our Return/Exchange form for a Return Merchandise Authorization (Customer Support).
  • * Items which are returned to us without our approval or a Customer Support number, will not be accepted.
  • * Please carefully repack your order and ship back to Peruvianfootprints.com via a carrier that provides tracking information so that we can verify shipping and delivery.
  • * We are not responsible for damage caused to a returned or exchanged hat due to improper return packaging.
  • * Shipping charges are non-refundable unless the return/exchange is the result of our error.
    For exchanges that are not the result of our error, buyer must pay re-shipping costs.
  • * Once your return is received and inspected by our fulfillment center (usually within 3 business days of receipt), your replacement/refund will be processed.
  • * Please note that depending on your credit card company, it may take an additional 3-4 weeks after your credit is applied for it to post to your account.
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